The hospitality industry has been transformed by contactless and mobile technologies, driven by changing guest expectations for convenience, safety, and flexibility. While large hotel chains led the way, independent and boutique hotels are now rapidly embracing these innovations to deliver exceptional guest experiences and remain competitive.

Mobile Check-In and Checkout

Guests increasingly expect the ability to bypass the front desk entirely. With mobile check-in/out, guests can:

• Complete the process remotely via a hotel app
• Receive a digital room key on their smartphone
• Go directly to their rooms upon arrival

This reduces wait times, eliminates unnecessary contact points, and enhances convenience.

Example: The Fantasyland Hotel in Edmonton partnered with INTELITY to introduce mobile check-in/out and mobile keys, allowing guests to unlock rooms securely using only their phones.

Independent properties are also deploying in-room tablets and mobile apps for controlling amenities, requesting services, and accessing local information—all contactless and guest-driven.

QR Code Integration

QR codes are now standard in modern hospitality. Independent hotels are using them to:

• Share digital menus and local guides
• Provide Wi-Fi access instructions
• Replace physical brochures and handouts

This approach reduces paper waste while offering guests instant, mobile-friendly access to information.

Keyless Entry Systems

Beyond mobile keys, some independent hotels are adopting Bluetooth and RFID-enabled entry systems. These allow guest room doors to unlock automatically as authorized guests approach.

Benefits include:

• Convenience and security for guests
• Reduced staff costs and fewer lost keycards
• Competitive differentiation, with boutique hotels matching the high-tech standards of major brands

Recent surveys show that 96.4% of hospitality professionals report guests either expect or appreciate keyless entry technology, underscoring its growing importance.

Why Independent and Boutique Hotels Are Adopting Contactless Tech

• Increasing adoption: Smaller properties are catching up with chains in offering high-tech solutions.
• Competitive advantage: Tech-enabled stays help boutique hotels stand out while matching larger competitors.
• Guest expectations: Modern travelers demand convenience and safety.
• Cost-effective solutions: Affordable platforms make mobile and keyless systems accessible to independents.
• Operational benefits: Improved efficiency, security, and staff optimization.
• Integration potential: These tools often connect with PMS, RMS, and guest apps, creating seamless operations.
• Balanced experiences: Boutique hotels can blend tech-forward services with personalized hospitality.

Conclusion

While large hotel chains had the resources to adopt contactless and mobile solutions early, independent and boutique hotels are rapidly catching up. By implementing mobile check-in, QR codes, and keyless entry, they can deliver safe, convenient, and modern guest experiences—while still maintaining the localized charm that sets them apart.

As guest demand for contactless hospitality continues to grow, independent hotels that embrace these innovations are well-positioned to thrive.

Similarly, Pricepoint empowers independent hotels with AI-based dynamic pricing, helping them automate revenue management and compete effectively with larger brands.

👉 Book a free demo and discovery call to see how Pricepoint can transform your property’s revenue strategy.

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